Understanding Your Water Meter

To identify your meter, look at the face of the device.

T-10: Has a physical dial with a swinging needle (like a clock) and a mechanical odometer.

MACH 10: Has a digital LCD screen (similar to a digital watch).

How it works:

• The "Wobble" Technology: Inside this meter is a flat disc.  As water flows through, it causes the disc to "nutate" (wobble).  Each wobble represent a specific amount of water.
• Magnetically Driven: A magnet on the disc communicates with the register on top, turning the dials just like an odometer in a car.
• Reliability: This design has been the gold standard for over 100 years because it is simple and incredibly durable.

How it works:  

• No Moving Parts: This is a "solid-state" meter.  It doesn't use a disc or gears.
• Sound Wave Precision: It sends ultrasonic sound waves through the water stream.  By measuring how fast those sound waves travel, the meter calculates your water usage with extreme precision--even catching tiny drips that mechanical meters might miss.
• Digital Display: This model features an LCD screen that provides high-resolution data at a glance.

Both meters are equipped with an R900 radio transmitter.

• No more manual reads: The transmitter send your meter reading via encrypted radio signal to a receiver used by town staff as they drive by.
• Privacy: The signal only contains your meter ID and the reading--no personal information is ever transmitted over the air.
• 15-Minute Data: The system tracks usage in 15-minute intervals.  This helps the Town see exactly when water is being used.
• Leak Alerts: The R900 monitors for continuous flow and flags potential leaks to help you save money.

A leak as small as a pinhole can waste hundreds of gallons of water a day.  Your water meter is sensitive enough to detect even the slightest flow.  Follow these steps to see if water is moving through your pipes when it shouldn't be.

Step 1: The Total Blackout

Before checking the meter, ensure all water usage inside and outside the home is stopped.

• Turn off all faucets and showers.
• Ensure the dishwasher and washing machine are not running.
• Turn off ice makers and automatic irrigation systems.

Step 2: Check Your Specific Meter Type

Locate your meter (usually in a basement) and check the display:

For the T-10 (Mechanical Meter)

Look for the Leak Indicator, which is a small red star-shaped wheel or triangle on the face of the register.

• The Test: Watch that small red dial for at least 2 minutes.
• The Result: If that dial is spinning--even very slowly--water is passing through the meter.  Since you turned everything off, this confirms a leak.

For the MACH 10 (Digital/Ultrasound)

The MACH 10 uses a high-solution LCD.  It doesn't have a spinning wheel, but it has a specific Leak Icon.

• The Test: Look at the LCD screen.  You are looking for a faucet icon in the corner of the display.
• The Result: *Flashing Faucet: Indicates an intermittent leak (water has run constantly for the last 24 hours).
  • Solid Faucet: Indicates a continuous leak (water has run constantly for for the last 24 hours).
  • Flow Rate: Check the numbers on the screen.  If you see a decimal flow (e.g., 0.01 GPM) while your water is off, a leak is present.

   

Step 3: Isolate the Leak

If the meter shows water is running, you can narrow it down:

1. Check the Toilets: This the is most common culprit.  Put a few drops of food colouring in the tank.  If colour appears in the bowl after 15 minutes (without flushing), you've found your leak.
2. Main Shut-off Test: Turn off the main water valve inside your house.  If the meter stops moving, the leak is inside.  If the meter continues to move, the leak is in the service line between the meter and your house.